WHERE INTEGRITY MEETS COMPASSION.

At Authentic Care Services, we support people with disability to live with confidence, independence, and choice. Our team provides personalised NDIS guidance, support coordination, support work, and housing support options, ensuring every participant feels heard, empowered, and in control of their plan. We’re here to simplify the process, build capacity, and walk alongside you every step of the way.

  • Our service is led by a qualified Mental Health Nurse and an experienced Social Worker, bringing together strong clinical knowledge and holistic support. With expertise in mental health, disability, and community care, our leadership team ensures every participant receives safe, person-centred, and evidence-based support tailored to their unique needs.

  • Our vision is to build the capacity of people with visible and invisible disabilities, empowering them to develop a better version of themselves. We strive to help each individual grow in confidence, independence, and capability, so they can live life on their terms and achieve their personal goals.

  • Our mission is to provide person-centred, compassionate, and empowering support that helps people with disability achieve their goals, build independence, and fully participate in their communities.

Our Services

SUPPORT COORDINATION

At Authentic Care Services, our Support Coordination team works alongside you to build your capacity, navigate the NDIS, and make the most of your plan.
We help you:

  • Understand your NDIS funding and supports

  • Connect with reliable providers that match your goals and values

  • Build confidence to coordinate your supports independently

  • Resolve challenges, reduce barriers, and strengthen your support network

  • Prepare for plan reviews with clear reports and evidence

Our focus is on genuine partnership — ensuring you feel informed, empowered, and in control.

SUPPORT Work

Our support workers are compassionate, skilled, and committed to delivering care that is tailored to you.
We provide assistance with:

  • Personal care and hygiene

  • Daily living activities (cooking, cleaning, organising)

  • Transport to appointments and community activities

  • Social engagement and building independence

  • Recreation and lifestyle support

  • Routine-building and goal-focused skill development

We prioritise matching participants with support workers who understand their personalities, preferences, and cultural needs.

SUPPORTED INDEPENDENT LIVING (SIL)

We provide person-centred SIL supports designed to promote independence, safety, and daily living skills in a home environment that feels comfortable and respectful.
Our SIL services include:

  • 24/7 on-site or drop-in support

  • Assistance with daily living tasks

  • Positive routines and skill-building

  • Community access and social participation

  • Medication prompts and health support

  • Collaborative planning with families and allied health

Each SIL arrangement is tailored — you choose how you want to live, and we support you to thrive.

CONTACT US *

Leave your details for a consultation with Authentic Care Services to discuss your needs, explore your options, and get personalised guidance. We’ll take the time to listen, answer your questions, and help you plan the next steps with confidence.

KEY DOCUMENTS

Access essential guides, complete forms, and review our policies to help you navigate your journey with ACS

  • Help clients, families, and caregivers better understand ACS services, eligibility requirements, process and available support throughout their journey.

    View details here.

  • Explain key NDIS budget terms and funding categories to help you easily navigate your plan.

    Read the full guide here.

  • Learn about our service areas, compliance standards, and registration groups, or find out how to make a referral.

    View full statement here.

  • Learn how we safely collect, store, and manage your personal data in strict compliance with NDIS Practice Standards.

    View details here.

  • Submit your feedback or complaints securely, with the choice to remain anonymous and access advocacy support if needed.

    View form here.